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XMAX STARRY 4 Support

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Explore and Experience
Discover the features and functionalities of XMAX STARRY 4 through the engaging videos below. Learn how to operate it effectively and unlock its full potential.

XMAX STARRY 4 Presentation

How to Use and Clean the XMAX STARRY 4 
Your Questions, Answered
Find detailed explanations for common questions about the XMAX STARRY 4 in our FAQs.Get the information you need to make the most out of your purchase.

WHAT'S THE DIFFERENCE BETWEEN XMAX STARRY 3.0 AND XMAX STARRY 4?

Some new features of the XMAX STARRY 4 include:

*Adjustable airflow 

*Flippy OLED Screen Display

*Type-C Charging

*Wilder Magnetic Jewelry-grade Zirconia Mouthpiece

*Wilder Ceramic Chamber

HOW TO OPERATE MY XMAX STARRY 4?

A-,  Turn on/off: Press the power button 3 times to turn on/off. Once turned on, the device starts to heat up.

B-,  Temperature adjustment: Press the +button to increase the temperature while the -button decreases the temperature.

C-,  Working time switch: Press the power button and +button together for 2 seconds to switch the working time to 4mins/6mins /10mins.

D-,  Air-flow adjustment: Push the air adjustment button up and down to adjust the smoothness of the airflow.

E-,  OLED Screen Flip: Hold the up button and down button at the same time for 2 seconds.

F-, Celsius()/Fahrenheit() switch: Press the power button and -button together for 2 seconds to switch the temperature unit to Celsius()/Fahrenheit().

HOW CAN I PRODUCE DENSE VAPOR FROM MY XMAX STARRY 4?

Here are a few methods to ensure dense vapor production:


Temperature: Higher temperature results in denser vapor.


Heating time: Increasing the duration of heating produces denser vapor.


Inhaling: Slow, prolonged inhaling enhances vapor density and flavor.


Materials amount: Avoid excessive material loading as it may lead to uneven heating, and blockage of the filter and mouthpiece, hampering smooth vapor flow to the tip.


Materials quality: Insufficient vapor can be generated if the materials are damp or of poor quality.

WHAT KIND OF BATTERY DOES XMAX STARRY 4 USE?

XMAX STARRY 4 uses a removable 18650 2550mAh(Lithium-Polymer) battery.

HOW TO CHARGE MY XMAX STARRY 4 PROPERLY?

Please utilize the supplied USB-C charging cable or any regular USB charger to power up the device, ensuring that the input does not exceed 5V/1A. Alternatively, if you possess a functional 18650 2550mAh battery, you may insert it into the device for operation.

CAN MY XMAX STARRY 4 BE USED WHILE CHARGING?

No, we don't suggest consumers use XMAX STARRY4 or any electronic products while charging.

HOW MUCH TIME FOR 100% CHARGE OF XMAX STARRY 4?

When charging the device for the first time, we recommend charging for more than 6 hours.

Later, if you use a 5V/1A charger, 3 hours is enough to charge the device fully; if a 5V/500ma charger, 4-5 hours will be needed; if a charger exceeding 5V/2A, the device will stop being charged. Because XMAX STARRY4 owns automatic charging protection from chargers exceeding 5V/2A.

HOW LONG WILL THE BATTERY LAST?

The battery can be used for at least 12 sessions under the 4mins session and the highest temperature of 240/464after each full charging.

Besides, the lifetime of the 18650 2550mAh battery is 350 times cycle use and charging. The battery will decline after 350 times of charging use.

HOW MANY MATERIALS SHOULD I PUT INTO THE CHAMBER WHILE VAPING? 


The capacity of the oven bowl/heating chamber is about 1.35ml, and the size is L17.9mm*W8.8mm*H11mm. Our suggestion is easy, please dont load too much or overload the materials when using the device.

 HOW MANY SECONDS WILL IT TAKE FOR MY XMAX STARRY 4 TO HEAT UP BEFORE AN EFFECTIVE VAPING?

Usually after 20 seconds of heating up, the temperature is good enough for consumers to start vaping. But everyone has different requirements for temperature. If you want the temperature to reach 240/ 464you may need to wait 30 seconds.

WHAT ARE THE MOUTHPIECE, CHAMBER, AND FILTER COMPONENTS MADE OUT OF? IS THE MATERIAL FOOD-GRADE AND HARMLESS?

Mouthpiece: Ceramic

Chamber: Ceramic

Filter component: Ceramic and silicone

And of course, the materials of these components are certificated and passed the food-grade material inspection.

 CAN I VAPORIZE WAX AND OIL OR LIQUID WITH MY XMAX STARRY 4?

Please install well the wax cup or concentrate metal pad into the chamber before loading any wax/concentrate. These accessories are specifically designed for helping users to vaporize wax/concentrate.

As for oil or liquid, sorry they are not allowed to be used in Starry 4.

 IS THE FILTER COMPONENT INSIDE THE MOUTHPIECE REMOVABLE?

Yes, the filter components are removable and can be removed with a gentle dig.

 WHY DOES MY XMAX STARRY 4 BECOME HOT WHILE USING IT? 

Its normal for the device to get hot, as it is basically a mini oven. The device must be filled in the materials and in constant use while it is on. Otherwise, it will become a bit hot.

If you have to pause while in use or when putting the device down, we recommend turning the device off completely so itll stop heating up and producing vapor.

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